I have never written a review for this business because I just seemed to take their high level of service, great pricing, and wonderful staff for granted. Since somebody felt that this business should enthusiastically allow them to return a part of their purchased items when miscalculating their needs, I thought I should provide my thoughts.
Some places like Home Depot and Lowes have a wonderful return policy on small purchased items. I don’t think alot of folks try to return large beams, stacks of plywood sheets, 94 pound sacks of concrete, etc. to them. When you buy these large items you might be wise to carefully evaluate your needs and store any overage for future needs.
I have bought building supplies from places of this order all over the region. I feel that this business sets the standard for quality and top-notch customer service. Their prices for redwood lumber have always been very competitive combined with high quality products. I have made the long trip to this facility due to the very good prices on redwood many times (a long drive).
I have never thought of returning half a load of fence boards, etc. should I have failed to estimate my requirement properly. So berating this business in this area makes absolutely no sense to me.
I have been to this business three times in the past several months for purchases of large quantities of extremely heavy items. I have experienced the highest level of helpfulness that could ever be desired. A similar supplier of these items way down in the Elk Grove area does not provide such helpfulness and the fellow loading the trailer at this alternative business in the past showed his distaste for providing me with similar assistance. On this one customer service issue alone I would definitely choose this business over that alternative for purchasing a trailer load of heavy wall blocks. And the prices at this location are very competitive.
I hope this helps reassure others that this is a fine business that I am very thankful exists. The price and quality of redwood is very good compared to other sources. I have also had a favorable experience at Berco but but Valley Redwood is by far the best place to shop for large quantities of high quality redwood at great prices.
Thank you Valley Redwood for all the great customer service you have provided to me over the past dozen years or more! I just wanted to write this to set the record straight. I generally only make write ups on exceptionally good or bad businesses. This one falls in the exceptionally good arena. You won’t go wrong dealing with this business.